Practice Support

The Villages, FL

Full Time

Center for Advanced Heathcare at Brownwood (CAHB), 2955 Brownwood Blvd, The Villages, FL

Experienced

About The Villages Health

The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 700 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America’s Healthiest Hometown.

Our Full-time Benefits

Medical, Dental & Vision Insurance | Matching HSA & 401k | PTO & Paid Holidays | The Villages Charter School Eligibility | & much more!

Responsibilities:

Practice Support I – Non-exempt position responsible for patient facing, non-clinical, Practice Support functions, within a Villages Health Care Center.

Duties and Responsibilities may include, but are not limited to:

Perform all job requirements utilizing core values:
- Service – We exceed the expectations of our patients and one another.
- Quality – We strive for excellence in all that we do.
- Stewardship – We are accountable for the health outcomes of our patients and the financial outcomes of our business.
- Innovation – We seek continuous improvement by finding or creating a better way.
- Teamwork – We respect, support and value each other to achieve our common goals.
- Passion – We are excited about our mission and enjoy the work we do together.
Navigate proficiently through EHR.
Schedule patients appropriately and accurately utilizing scheduling software (i.e.Radix).
- Various scheduling includes in person, electronic, no shows, etc.
Use customer service principles and techniques to assist patients calmly and professionally.
Serve as point of contact for patients entering and leaving the care center.
Manage new patient process per current workflow.
Collect all payments due at time-of-service.
Communicate with other departments as needed.
Pre-visit Planning:
- Conduct insurance verification and eligibility for services.
- Update patient demographics.
- Utilize insurance portals to verify eligibility.
- Collaborate with Eligibility & Benefits department.
- Communicate with patients to resolve insurance verification discrepancies.
Ensure all documents are processed accurately per current policies and procedures.
Comply with all Villages Health compliance and privacy and security policies and ensuring all HIPAA protocols are followed to ensure patient confidentiality.
Reconcile cash and other patient payments and verify with the daily financials.
Other duties as assigned.

Education/Experience Requirements:

High school diploma or equivalent; some college preferred.
Minimum one year clerical/billing experience in a health care organization.
Knowledge of clinic policies and procedures and overall understanding of medical office flow.
Proficient skills in computer programs.
Customer service skills.
Skillful in multitasking, prioritizing, and organizing.
Ability to communicate effectively and work with others.
Ability to communicate calmly and clearly with patients.
Ability to understand and interpret policies and regulations.
Ability to read and interpret medical charts.
Ability to examine documents for accuracy and completeness.
Operate standard office equipment including computers, fax machines, copiers, printers, telephones, calculators, etc.

Salary: $15.36-$19.22

Salary is commensurate with experience.

Questions? Contact us at [email protected]

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SELF-ATTESTATION

I certify that I have read and understand the applicant instructions included with this application and that the answers given by me to the foregoing questions and statements made by me are complete and true to the best of my knowledge and belief.

I understand that any false information, omissions, or misrepresentations of facts called for in this application, whether on this document or not, may result in rejection of my application or discharge at any time during my employment.

I understand that The Villages Health is an equal opportunity employer and does not unlawfully discriminate in employment and this application form is intended for use in evaluating my qualifications for employment and that this application is not an offer of employment.

I further understand that if hired, my employment will be considered "at-will" and that my employment may be terminated for any reason, with or without cause or notice, at any time by me or the Company and that this application is not intended to constitute a contract of continued employment.

I hereby authorize The Villages Health to contact, obtain, and verify the accuracy contained in this application. I authorize all persons, educational institutions, corporations, companies, agencies, and references to supply any information concerning my background. This includes authorizing the release of information about non-judicial punishment that might have occurred in any branch of the military service. If an official background check of my credit and criminal history is needed, a separate Disclosure Statement and Authorization will be provided to me.

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