Manager - Clinical Training & Acute Care Services

The Villages, FL

Full Time

Pinellas Care Center, 2485 Pinellas Place, The Villages, FL

Experienced

About The Villages Health
The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 800 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America’s Healthiest Hometown.

Our Full-time Benefits
Medical, Dental & Vision Insurance | Matching HSA & 401k | PTO & Paid Holidays | The Villages Charter School Eligibility | & much more!

Hiring Event
Please bring your resume and join us:

Friday, July 18^th from 9:30 AM to 1:30 PM at The Villages Health Administrative Office (6503 Powell Road, The Villages, FL 32163) – RSVP’s are encouraged through Eventbrite at https://bit.ly/3S0KdRT

Responsibilities:
The Manager of Clinical Training and Acute Care Services position is responsible for all aspects of clinical training to support the services, protocols and processes delivered by the clinical support staff within The Villages Health, ensuring all services consistently support optimal patient outcomes and an exceptional patient experience, while maintaining high clinical competency standards. This position will also manage and support the acute care service line for The Villages Health.

This position will collaborate with multiple divisions within the Organization, including, but not limited to: Chief Medical Officer, Director of Operations-Primary Care, Director of Operations-Specialty Care, Director of Clinical Shared Services and Utilization Management, Director of Learning & Development, Senior Manager Clinical Operations-Primary Care, Care Center Leadership Team (Managers, Medical Directors, Clinical & Practice Support Supervisors), Care Management Team, Triage, Population Health, Quality Assurance Supervisor, Vice President of Information Technology, Athena Trainers, Clinical Application Specialists, and Information Technology Instructional Designer.

Essential Duties and Responsibilities:

Develop, review and update policies, procedures, process improvement, training and evaluation tools that help support efficient clinical workflows, productivity, and quality improvement.
Develop and support quality, Team Based Care workflows and process improvement initiatives based on evidenced based medicine for clinical staff in collaboration with the Directors of Operations for Primary and Specialty Care, the Senior Manager Clinical Operations-Primary Care, Clinical Manager-Specialty Care, and Clinical Training Supervisor, Medical Directors and Chief Medical Officer.
Collaborate with clinical leadership teams to optimize clinical support staff to support roll-out of new clinical workflows, pilots and TVH initiatives.
Design and manage the curriculum to facilitate consistent new clinical support staff onboarding to include competency review, continual training and workflow training and ensure all processes are in place to promote a state of continued learning and improvement. Construct a library of learning materials accessible to staff and trainers to promote consistency in workflow.
Provide oversight and collaborative facilitation for clinical support training related projects within the organization, work in tandem with Senior Manager of Clinical Operations, and Clinical Training Supervisor.
Provide assurance that communication of goals, objectives, policies, and procedures are clear and concise through meetings, huddles, and other forms of communication with regards to clinical support expectations, training, and competencies.
Collaborate with clinical leadership teams to support and assist in developing and training clinical assistant IV (trainer) and clinical assistant V (lead) roles.
Clearly document all communications and contacts with providers and personnel utilizing standardized documentation requirements, including proper format.
Collaborate with the Clinical Training Supervisor and Clinical Training Coordinator to hire and train clinical assistant resource team (CART) trainees.
Manage and supervise clinical assistant resource team (CART) Float team members.
Manage, staff, oversee the EZ Care clinic staffing and operations related to the acute care service line for TVH.
Collaborate with human resources, Ancillary Services Supervisor, clinical teams and outside training centers to facilitate training and clinical opportunities for students at TVH.
Facilitate American Heart Association BLS and ACLS classes for TVH team members and provide continued training and oversight of BLS and ACLS instructors affiliated with TVH. This position is also responsible to ensure the maintenance of all TVH owned equipment needed to provide the BLS and ACLS classes.
Ensure education for clinical support staff and supervisors for OSHA and FDOH compliance.
Provide initial and ongoing training and support for clinical supervisors to enable full support and consistency of workflows and training across the organization.
Other duties as assigned.

Education/Experience Requirements:

- Active License as a Licensed Practical Nurse or Registered Nurse in the State of Florida
- Bachelor’s degree minimum
- Minimum of 5 years of leadership experience in a clinical setting
- Background or familiarity with quality and process improvement
- Minimum of 5 years of experience with clinical education and instruction with the ability to adapt to different learning styles
- Strong leadership and collaboration with team members throughout TVH.
- Effectively interact with people and develop positive relationships while being nonjudgmental, tactful, respectful, and direct in communication.
- Ability to effectively manage multiple projects/initiatives simultaneously.
- Must foster trust and collaboration between departments and sites.
- Ability to embrace diversity to aid in building and maintaining successful teams.
- Must be able to communicate clearly and professionally with patients, and internal/external customers.
  Must be able to consistently demonstrate a high level of organization.
- Must be able to demonstrate excellent follow-up/follow-thru skills timely.
- Must consistently demonstrate strong attention to details.
- Ability to use MS Office programs, including MS Word, Excel, Outlook and Teams.
- Ability to work flexible and extended hours.
- Ability to travel between sites, as needed.
- Knowledge of and adherence to OSHA specifications and blood borne pathogens.

Salary is commensurate with experience.

Questions? Contact us at [email protected]

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SELF-ATTESTATION

I certify that I have read and understand the applicant instructions included with this application and that the answers given by me to the foregoing questions and statements made by me are complete and true to the best of my knowledge and belief.

I understand that any false information, omissions, or misrepresentations of facts called for in this application, whether on this document or not, may result in rejection of my application or discharge at any time during my employment.

I understand that The Villages Health is an equal opportunity employer and does not unlawfully discriminate in employment and this application form is intended for use in evaluating my qualifications for employment and that this application is not an offer of employment.

I further understand that if hired, my employment will be considered "at-will" and that my employment may be terminated for any reason, with or without cause or notice, at any time by me or the Company and that this application is not intended to constitute a contract of continued employment.

I hereby authorize The Villages Health to contact, obtain, and verify the accuracy contained in this application. I authorize all persons, educational institutions, corporations, companies, agencies, and references to supply any information concerning my background. This includes authorizing the release of information about non-judicial punishment that might have occurred in any branch of the military service. If an official background check of my credit and criminal history is needed, a separate Disclosure Statement and Authorization will be provided to me.

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Manager - Clinical Training & Acute Care Services

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