Community Outreach Specialist

The Villages, FL

Full Time

Administration, 6503 Powell Road, The Villages, FL

Experienced

About The Villages Health

The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 700 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America’s Healthiest Hometown.

Our Full-time Benefits
Medical, Dental & Vision Insurance | Matching HSA & 401k | PTO & Paid Holidays | The Villages Charter School Eligibility | & much more!

Hiring Event
Please bring your resume and join us:

Friday, December 20th from 9:30 AM to 1:30 PM at Lake Deaton Care Center (779 Kristine Way, The Villages, FL 32163) – RSVPs are encouraged through Eventbrite at https://bit.ly/3YWMqkx

Responsibilities:

The Villages Health is building a world-class marketing and sales department to spread the word about our exemplary care model, while generating new patients to both our primary care centers and specialty care centers. We are currently seeking a Community Relations Coordinator to build key relationships with local individuals and organizations in The Villages® and surrounding communities to increase new patient numbers in our care centers.

Become an expert on TVH brand, core values, care model, service offerings, providers, and locations.
Promote TVH services by partnering with the community.
Develop and execute grass roots lead generation strategies.
Manage TVH presence at ongoing community events, including recurring lifestyle expo, market nights, VHA, and other community events. Ensure all events are properly staffed and have appropriate materials, equipment, and resources.
- Participate in a minimum of three events per month or 36 events per year (TVH & agents)
- Engage TVH in events with agent partners with the goal to create awareness and leads.
- Plan all aspects of TVH marketing/sales events, plus agent events with a focus on good ROI.
Organize activities, including sales events, to enhance TVH presence in the community.
Acts as liaison with community advocacy groups and other organizations that impact target population.
Identify, develop, and build relationships with community organizations, provider offices and faith-based organizations. Create referrals generated as a result of our community relationships. Be responsible for developing new contacts and maintaining existing relationships or partnerships in the community.
Document and manage community contacts and sales events in a database.
Assist members and potential members with inquiries.
Give presentations to small and large groups of people, communicating features and differences of TVH.
Monitor and report on lead generation, conversion rates and ROI of various events and activities.
Meet or exceed individual performance goals.
Uphold The Villages and The Villages Health brand standards.
Attend weekly marketing meetings and contribute to team goals.
Other duties and responsibilities as assigned.
Adhere to compliance and HIPPA regulations.
Report to the Director of Marketing & Sales.

Education/Experience Requirements:

High school diploma required, Associate’s or Bachelor’s degree in a related field preferred.
Two or more years of experience in health care and/or Community Development is desired.
Experience and knowledge of the The Villages and community is desired.
Proficiency with Microsoft Office suite, web-based applications, and use of the internet
2-3 years in health care marketing, event management or community relations role
Multi-specialty care experience strongly preferred
Proficient in Microsoft Office, including Outlook, Word, and Excel
Experience using CRM software to track and manage leads
Knowledge of Medicare and Medicare Advantage insurance preferred
Passion for patient service and The Villages Health mission and core values
Knowledge of health care field.
Knowledge of customer service principles, applications, and conflict resolution.
Knowledge of The Villages and surrounding community.
Skill in using computer and customer relationship management tools.
Skill in organizing events and managing details.
Ability to speak in group settings, and to small and large audiences.
Ability to communicate effectively with people and staff via phone, in person and through email.
Ability to establish and manage relationships with a wide variety of people.
Ability to organize and execute multiple events and projects with similar timelines.
Ability to analyze data for decision-making, problem-solving and process improvement.
Passion for building relationships and networking.

Questions? Contact us at [email protected]

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I certify that I have read and understand the applicant instructions included with this application and that the answers given by me to the foregoing questions and statements made by me are complete and true to the best of my knowledge and belief.

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Community Outreach Specialist

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