Appointment Scheduler

The Villages, FL

Full Time

Varied locations throughout The Villages Health

Experienced

About The Villages Health

The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 700 team members. Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members. Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly. Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve. In doing so, The Villages Health is creating America’s Healthiest Hometown.

Our Full-time Benefits
Medical, Dental & Vision Insurance | Matching HSA & 401k | PTO & Paid Holidays | The Villages Charter School Eligibility | & much more!

Hiring Event
Please bring your resume and join us:

Friday, December 20th from 9:30 AM to 1:30 PM at Lake Deaton Care Center (779 Kristine Way, The Villages, FL 32163) – RSVPs are encouraged through Eventbrite at https://bit.ly/3YWMqkx

Responsibilities:

Uses customer service principles and techniques to deal with patients calmly and pleasantly.
Schedules appointments for patients by phone when they call in, or in person after an office visit, or by email through our website.
The practice offers same-day appointments and schedules these appointments following acute care protocols, which may mean scheduling the patient with a physician or physician assistant other than their primary physician. Responsible for ensuring smooth flow of the schedules.
Uses computerized system to match physician availability with patient’s preference in terms of date and time, and office location.
Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
Schedule provider time off requests and schedule/reschedule patients as needed.
Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Consults with Clerical Supervisor about any system problems.
Other duties as assigned.

Education/Experience Requirements:

High school diploma or equivalent.
Minimum one year of experience in an appointment scheduling position, preferably in a medical practice setting. Must pay attention to detail; ability to work with many interruptions; and be able to multitask.
Knowledge of medical practice protocols related to scheduling appointments.
Knowledge of computerized scheduling systems.
Knowledge of customer service principles and techniques.
Skill in communicating effectively with physicians/clinicians about scheduling preferences.
Skill in maintaining master appointment schedule via computerized means.
Skill in maintaining each provider’s master template including the ability to make changes to each template for meetings, time off, etc.
Skill in producing reports about appointment patterns as needed.
Skill in tact and diplomacy in interpersonal interactions.
Ability to multitask effectively, dealing with phone calls, and in-office patients, staff, and other pleasantly.
Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
Ability to analyze situations and respond appropriately.

Salary is commensurate with experience.

Questions? Contact us at [email protected]

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

How did you hear about this position?*

If an employee of The Villages Health referred you, please provide their First and Last name:

Have you previously worked for The Villages Health or The Villages?*

If you previously worked for The Villages Health or The Villages, please list where you worked and timeframe.

What is the highest level of education you have completed to date?*

What subject(s) or major(s) did you get a degree in?

Are you currently enrolled in school?*

Have you ever been convicted of a crime? (A conviction will not automatically bar employment.) If yes, please explain below.*

If you answered yes above, please briefly explain.

Are you willing to undergo a background check in accordance with local law and regulations as a condition of hire and ongoing employment?*

Are you legally authorized to work in the United States for our company?*

Do you now, or will you in the future, require sponsorship for employment visa status to legally work for our company in the United States? (e.g., H-1B visa status)*

Are you at least 18 years of age?*

What hours and days are you available to work?*

If you currently reside out of state, please provide anticipated date of relocation.

What is your desired salary range?*

Do you want to tell us anything else about yourself?

Please provide 2 - 3 professional references (names, titles and phone numbers).*

(Optional) Please upload a cover letter.

SELF-ATTESTATION

I certify that I have read and understand the applicant instructions included with this application and that the answers given by me to the foregoing questions and statements made by me are complete and true to the best of my knowledge and belief.

I understand that any false information, omissions, or misrepresentations of facts called for in this application, whether on this document or not, may result in rejection of my application or discharge at any time during my employment.

I understand that The Villages Health is an equal opportunity employer and does not unlawfully discriminate in employment and this application form is intended for use in evaluating my qualifications for employment and that this application is not an offer of employment.

I further understand that if hired, my employment will be considered "at-will" and that my employment may be terminated for any reason, with or without cause or notice, at any time by me or the Company and that this application is not intended to constitute a contract of continued employment.

I hereby authorize The Villages Health to contact, obtain, and verify the accuracy contained in this application. I authorize all persons, educational institutions, corporations, companies, agencies, and references to supply any information concerning my background. This includes authorizing the release of information about non-judicial punishment that might have occurred in any branch of the military service. If an official background check of my credit and criminal history is needed, a separate Disclosure Statement and Authorization will be provided to me.

Please enter your FULL name:*

Human Check*

Submit Application

Join Us on Our Purpose-Driven Journey

The Community You’ve Been Looking for

Experience a Company Culture Full of Rewards

Appointment Scheduler

Apply for this position